Help & support

Troubleshooting and FAQs

I have forgotten my password

To change your password:

  1. Choose Forgotten your password? under the Sign in box.

  2. Type your Oxford ID username.

  3. Choose Continue.

  4. Check your email inbox for a password reset email.

  5. Use the link in the email within 24 hours to change your password and sign in.

If you can't see the forgotten password email in your inbox, check your junk or spam folder too.

I have forgotten my username

Your Oxford ID username is usually your email address.

If you cannot remember your username, speak to your teacher or email Customer Support at eltpractice@oup.com, including your full name and any access codes you have registered.

My Oxford ID has been locked, how do I sign in?

If you see a message that your account has been locked, choose Change password. An email will be sent to you with instructions to set a new password.

If you cannot access your email account to change your password, speak to your teacher or contact Customer Support at eltpractice@oup.com for help. Please confirm your name, email address and any access codes you have registered in your message.

My access code doesn't work

Access codes are single-use. Each code is for a specific book.

  • During registration, check that you have chosen the right type of account.

    • Student codes start with an S

    • Teacher codes start with a T

    • Administrator codes start with an A

  • Check the numbers of the code to make sure you are entering them correctly.

  • Check that you do not already have access to the book on your account.

Still having problems? Email Customer Support at eltpractice@oup.com, including your full name and access code you are trying to use.

How do I add a new level?

You need an access code for each level you want to add.

To add a new level:

  1. Sign in using your Oxford ID and password.

  2. Choose Add a level.

  3. Enter your new access code. Choose Check code.

  4. Choose Add.

Do I have to join a class?

No. You can use your Online Practice without joining a class.

How do I join a class?

You need a Class ID Code to join a class. Ask your teacher for the Class ID Code you need to use.

To join a class:

  1. Sign in using your Oxford ID username and password.

  2. Choose Join a class under the title of your book.

  3. Type the Class ID Code given to you by your teacher.

    Note: You only need to enter the numbers of your code.

  4. Choose Check code.

  5. Check the teacher and class name.

  6. Choose Join class to join the class.

How do I change my class?

To move to a different class:

  1. Choose Class settings under your book.

  2. Choose Change class.

  3. Type the new Class ID Code given to you by your teacher.

    Note: You only need to enter the numbers of your code.

  4. Choose Check code.

  5. Check the new teacher and class name.

  6. Choose Change class to join the class.

Why can't I add my level?

If you see Coming soon, Online Practice for your book is not available yet. Keep your access code safe. You will be able to register or add the book to your account as soon as the Online Practice is ready.

Why can't I access all of the units for my level?

Your teacher might have locked some units for you to use later. Please speak to your teacher.

I teach at a school or institution. Do we need an Administrator account?

Not all schools will need an Administrator account. This type of account allows an administrator to monitor classes and view students' progress.

A school would only need an administrator account if:

  • There are a large number of teachers or classes using the Online Practice

  • There is a need to monitor the classes on one account