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3-1.69 3-3.5S14.5 6 13 6z\\\"></path></svg></a>I have forgotten my password</h2>\\n<p>To change your password:</p>\\n<ol>\\n<li>\\n<p>Choose <span class=\\\"item-select\\\">Forgotten your password?</span> under the <span class=\\\"item-select\\\">Sign in</span> box.</p>\\n</li>\\n<li>\\n<p>Type your <em>Oxford ID</em> username.</p>\\n</li>\\n<li>\\n<p>Choose <span class=\\\"item-select\\\">Continue</span>.</p>\\n</li>\\n<li>\\n<p>Check your email inbox for a password reset email.</p>\\n</li>\\n<li>\\n<p>Use the link in the email within 24 hours to change your password\\nand sign in.</p>\\n</li>\\n</ol>\\n<p>If you can't see the forgotten password email in your inbox, check your\\njunk or spam folder too.</p>\\n<h2 id=\\\"i-have-forgotten-my-username\\\"><a href=\\\"#i-have-forgotten-my-username\\\" aria-hidden=\\\"true\\\" class=\\\"anchor\\\"><svg aria-hidden=\\\"true\\\" height=\\\"16\\\" version=\\\"1.1\\\" viewBox=\\\"0 0 16 16\\\" width=\\\"16\\\"><path fill-rule=\\\"evenodd\\\" d=\\\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\\\"></path></svg></a>I have forgotten my username</h2>\\n<p>Your <em>Oxford ID</em> username is usually your email address.</p>\\n<p>If you cannot remember your username, speak to your teacher or email\\nCustomer Support at <a href=\\\"mailto:eltsupport@oup.com?subject=VST%201.5%20Login%20Issue&body=Your%20full%20name%3A%0A%0AAny%20access%20codes%20you%20have%20registered%3A%0A%0A\\\" target=\\\"_blank\\\">eltsupport@oup.com</a>\\n, including your full name and\\nany access codes you have registered.</p>\\n<h2 id=\\\"my-oxford-id-has-been-locked-how-do-i-sign-in\\\"><a href=\\\"#my-oxford-id-has-been-locked-how-do-i-sign-in\\\" aria-hidden=\\\"true\\\" class=\\\"anchor\\\"><svg aria-hidden=\\\"true\\\" height=\\\"16\\\" version=\\\"1.1\\\" viewBox=\\\"0 0 16 16\\\" width=\\\"16\\\"><path fill-rule=\\\"evenodd\\\" d=\\\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\\\"></path></svg></a>My Oxford ID has been locked, how do I sign in?</h2>\\n<p>If you see a message that your account has been locked, choose <span class=\\\"item-select\\\">Change password</span>. An email will be sent to you with instructions to set a new\\npassword.</p>\\n<p>If you cannot access your email account to change your password, speak\\nto your teacher or contact Customer Support at <a href=\\\"mailto:eltsupport@oup.com?subject=VST%201.5%20Login%20Issue&body=Your%20full%20name%3A%0A%0AAny%20access%20codes%20you%20have%20registered%3A%0A%0A\\\" target=\\\"_blank\\\">eltsupport@oup.com</a>\\nfor\\nhelp. Please confirm your name, email address and any access codes you\\nhave registered in your message.</p>\\n<h2 id=\\\"my-access-code-doesnt-work\\\"><a href=\\\"#my-access-code-doesnt-work\\\" aria-hidden=\\\"true\\\" class=\\\"anchor\\\"><svg aria-hidden=\\\"true\\\" height=\\\"16\\\" version=\\\"1.1\\\" viewBox=\\\"0 0 16 16\\\" width=\\\"16\\\"><path fill-rule=\\\"evenodd\\\" d=\\\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\\\"></path></svg></a>My access code doesn't work</h2>\\n<p>Access codes are single-use. Each code is for a specific book.</p>\\n<ul>\\n<li>\\n<p>During registration, check that you have chosen the right type of\\naccount.</p>\\n<ul>\\n<li>\\n<p>Student codes start with an <strong>S</strong></p>\\n</li>\\n<li>\\n<p>Teacher codes start with a <strong>T</strong></p>\\n</li>\\n<li>\\n<p>Administrator codes start with an <strong>A</strong></p>\\n</li>\\n</ul>\\n</li>\\n<li>\\n<p>Check the numbers of the code to make sure you are entering them\\ncorrectly.</p>\\n</li>\\n<li>\\n<p>Check that you do not already have access to the book on your\\naccount.</p>\\n</li>\\n</ul>\\n<p>Still having problems? Email Customer Support at <a href=\\\"mailto:eltsupport@oup.com?subject=VST%201.5%20Login%20Issue&body=Your%20full%20name%3A%0A%0AAny%20access%20codes%20you%20have%20registered%3A%0A%0A\\\" target=\\\"_blank\\\">eltsupport@oup.com</a>\\n,\\nincluding your full name and access code you are trying to use.</p>\\n<h2 id=\\\"how-do-i-add-a-new-level\\\"><a href=\\\"#how-do-i-add-a-new-level\\\" aria-hidden=\\\"true\\\" class=\\\"anchor\\\"><svg aria-hidden=\\\"true\\\" height=\\\"16\\\" version=\\\"1.1\\\" viewBox=\\\"0 0 16 16\\\" width=\\\"16\\\"><path fill-rule=\\\"evenodd\\\" d=\\\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\\\"></path></svg></a>How do I add a new level?</h2>\\n<p>You need an access code for each level you want to add.</p>\\n<p>To add a new level:</p>\\n<ol>\\n<li>\\n<p>Sign in using your <em>Oxford ID</em> and password.</p>\\n</li>\\n<li>\\n<p>Choose <span class=\\\"item-select\\\">Add a level</span>.</p>\\n</li>\\n<li>\\n<p>Enter your new access code. Choose <span class=\\\"item-select\\\">Check code</span>.</p>\\n</li>\\n<li>\\n<p>Choose <span class=\\\"item-select\\\">Add</span>.</p>\\n</li>\\n</ol>\\n<h2 id=\\\"do-i-have-to-join-a-class\\\"><a href=\\\"#do-i-have-to-join-a-class\\\" aria-hidden=\\\"true\\\" class=\\\"anchor\\\"><svg aria-hidden=\\\"true\\\" height=\\\"16\\\" version=\\\"1.1\\\" viewBox=\\\"0 0 16 16\\\" width=\\\"16\\\"><path fill-rule=\\\"evenodd\\\" d=\\\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\\\"></path></svg></a>Do I have to join a class?</h2>\\n<p>No. You can use your Online Practice without joining a class.</p>\\n<h2 id=\\\"how-do-i-join-a-class\\\"><a href=\\\"#how-do-i-join-a-class\\\" aria-hidden=\\\"true\\\" class=\\\"anchor\\\"><svg aria-hidden=\\\"true\\\" height=\\\"16\\\" version=\\\"1.1\\\" viewBox=\\\"0 0 16 16\\\" width=\\\"16\\\"><path fill-rule=\\\"evenodd\\\" d=\\\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\\\"></path></svg></a>How do I join a class?</h2>\\n<p>You need a Class ID Code to join a class. Ask your teacher for the Class\\nID Code you need to use.</p>\\n<p>To join a class:</p>\\n<ol>\\n<li>\\n<p>Sign in using your <em>Oxford ID</em> username and password.</p>\\n</li>\\n<li>\\n<p>Choose <span class=\\\"item-select\\\">Join a class</span> under the title of your book.</p>\\n</li>\\n<li>\\n<p>Type the Class ID Code given to you by your teacher.</p>\\n<p>Note: You only need to enter the numbers of your code.</p>\\n</li>\\n<li>\\n<p>Choose <span class=\\\"item-select\\\">Check code</span>.</p>\\n</li>\\n<li>\\n<p>Check the teacher and class name.</p>\\n</li>\\n<li>\\n<p>Choose <span class=\\\"item-select\\\">Join class</span> to join the class.</p>\\n</li>\\n</ol>\\n<h2 id=\\\"how-do-i-change-my-class\\\"><a href=\\\"#how-do-i-change-my-class\\\" aria-hidden=\\\"true\\\" class=\\\"anchor\\\"><svg aria-hidden=\\\"true\\\" height=\\\"16\\\" version=\\\"1.1\\\" viewBox=\\\"0 0 16 16\\\" width=\\\"16\\\"><path fill-rule=\\\"evenodd\\\" d=\\\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\\\"></path></svg></a>How do I change my class?</h2>\\n<p>To move to a different class:</p>\\n<ol>\\n<li>\\n<p>Choose <span class=\\\"item-select\\\">Class settings</span> under your book.</p>\\n</li>\\n<li>\\n<p>Choose <span class=\\\"item-select\\\">Change class</span>.</p>\\n</li>\\n<li>\\n<p>Type the new Class ID Code given to you by your teacher.</p>\\n<p>Note: You only need to enter the numbers of your code.</p>\\n</li>\\n<li>\\n<p>Choose <span class=\\\"item-select\\\">Check code</span>.</p>\\n</li>\\n<li>\\n<p>Check the new teacher and class name.</p>\\n</li>\\n<li>\\n<p>Choose <span class=\\\"item-select\\\">Change class</span> to join the class.</p>\\n</li>\\n</ol>\\n<h2 id=\\\"why-cant-i-add-my-level\\\"><a href=\\\"#why-cant-i-add-my-level\\\" aria-hidden=\\\"true\\\" class=\\\"anchor\\\"><svg aria-hidden=\\\"true\\\" height=\\\"16\\\" version=\\\"1.1\\\" viewBox=\\\"0 0 16 16\\\" width=\\\"16\\\"><path fill-rule=\\\"evenodd\\\" d=\\\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\\\"></path></svg></a>Why can't I add my level?</h2>\\n<p>If you see <span class=\\\"item-select\\\">Coming soon</span>, Online Practice for your book is not available\\nyet. Keep your access code safe. You will be able to register or add the\\nbook to your account as soon as the Online Practice is ready.</p>\\n<h2 id=\\\"why-cant-i-access-all-of-the-units-for-my-level\\\"><a href=\\\"#why-cant-i-access-all-of-the-units-for-my-level\\\" aria-hidden=\\\"true\\\" class=\\\"anchor\\\"><svg aria-hidden=\\\"true\\\" height=\\\"16\\\" version=\\\"1.1\\\" viewBox=\\\"0 0 16 16\\\" width=\\\"16\\\"><path fill-rule=\\\"evenodd\\\" d=\\\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\\\"></path></svg></a>Why can't I access all of the units for my level?</h2>\\n<p>Your teacher might have locked some units for you to use later. Please\\nspeak to your teacher.</p>\\n<h2 id=\\\"i-teach-at-a-school-or-institution-do-we-need-an-administrator-account\\\"><a href=\\\"#i-teach-at-a-school-or-institution-do-we-need-an-administrator-account\\\" aria-hidden=\\\"true\\\" class=\\\"anchor\\\"><svg aria-hidden=\\\"true\\\" height=\\\"16\\\" version=\\\"1.1\\\" viewBox=\\\"0 0 16 16\\\" width=\\\"16\\\"><path fill-rule=\\\"evenodd\\\" d=\\\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\\\"></path></svg></a>I teach at a school or institution. Do we need an Administrator account?</h2>\\n<p>Not all schools will need an Administrator account. This type of account\\nallows an administrator to monitor classes and view students' progress.</p>\\n<p>A school would only need an administrator account if:</p>\\n<ul>\\n<li>\\n<p>There are a large number of teachers or classes using the Online\\nPractice</p>\\n</li>\\n<li>\\n<p>There is a need to monitor the classes on one account</p>\\n</li>\\n</ul>\",\"htmlAst\":{\"type\":\"root\",\"children\":[{\"type\":\"element\",\"tagName\":\"h2\",\"properties\":{\"id\":\"i-have-forgotten-my-password\"},\"children\":[{\"type\":\"element\",\"tagName\":\"a\",\"properties\":{\"href\":\"#i-have-forgotten-my-password\",\"ariaHidden\":true,\"className\":[\"anchor\"]},\"children\":[{\"type\":\"element\",\"tagName\":\"svg\",\"properties\":{\"ariaHidden\":\"true\",\"height\":16,\"version\":\"1.1\",\"viewBox\":\"0 0 16 16\",\"width\":16},\"children\":[{\"type\":\"element\",\"tagName\":\"path\",\"properties\":{\"fillRule\":\"evenodd\",\"d\":\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 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username.\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Choose \"},{\"type\":\"element\",\"tagName\":\"span\",\"properties\":{\"className\":[\"item-select\"]},\"children\":[{\"type\":\"text\",\"value\":\"Continue\"}]},{\"type\":\"text\",\"value\":\".\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Check your email inbox for a password reset email.\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Use the link in the email within 24 hours to change your password\\nand sign in.\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"If you can't see the forgotten password email in your inbox, check your\\njunk or spam folder too.\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"h2\",\"properties\":{\"id\":\"i-have-forgotten-my-username\"},\"children\":[{\"type\":\"element\",\"tagName\":\"a\",\"properties\":{\"href\":\"#i-have-forgotten-my-username\",\"ariaHidden\":true,\"className\":[\"anchor\"]},\"children\":[{\"type\":\"element\",\"tagName\":\"svg\",\"properties\":{\"ariaHidden\":\"true\",\"height\":16,\"version\":\"1.1\",\"viewBox\":\"0 0 16 16\",\"width\":16},\"children\":[{\"type\":\"element\",\"tagName\":\"path\",\"properties\":{\"fillRule\":\"evenodd\",\"d\":\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"},\"children\":[]}]}]},{\"type\":\"text\",\"value\":\"I have forgotten my username\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Your \"},{\"type\":\"element\",\"tagName\":\"em\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Oxford ID\"}]},{\"type\":\"text\",\"value\":\" username is usually your email address.\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"If you cannot remember your username, speak to your teacher or email\\nCustomer Support at \"},{\"type\":\"element\",\"tagName\":\"a\",\"properties\":{\"href\":\"mailto:eltsupport@oup.com?subject=VST%201.5%20Login%20Issue&body=Your%20full%20name%3A%0A%0AAny%20access%20codes%20you%20have%20registered%3A%0A%0A\",\"target\":\"_blank\"},\"children\":[{\"type\":\"text\",\"value\":\"eltsupport@oup.com\"}]},{\"type\":\"text\",\"value\":\"\\n, including your full name and\\nany access codes you have registered.\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"h2\",\"properties\":{\"id\":\"my-oxford-id-has-been-locked-how-do-i-sign-in\"},\"children\":[{\"type\":\"element\",\"tagName\":\"a\",\"properties\":{\"href\":\"#my-oxford-id-has-been-locked-how-do-i-sign-in\",\"ariaHidden\":true,\"className\":[\"anchor\"]},\"children\":[{\"type\":\"element\",\"tagName\":\"svg\",\"properties\":{\"ariaHidden\":\"true\",\"height\":16,\"version\":\"1.1\",\"viewBox\":\"0 0 16 16\",\"width\":16},\"children\":[{\"type\":\"element\",\"tagName\":\"path\",\"properties\":{\"fillRule\":\"evenodd\",\"d\":\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"},\"children\":[]}]}]},{\"type\":\"text\",\"value\":\"My Oxford ID has been locked, how do I sign in?\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"If you see a message that your account has been locked, choose \"},{\"type\":\"element\",\"tagName\":\"span\",\"properties\":{\"className\":[\"item-select\"]},\"children\":[{\"type\":\"text\",\"value\":\"Change password\"}]},{\"type\":\"text\",\"value\":\". An email will be sent to you with instructions to set a new\\npassword.\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"If you cannot access your email account to change your password, speak\\nto your teacher or contact Customer Support at \"},{\"type\":\"element\",\"tagName\":\"a\",\"properties\":{\"href\":\"mailto:eltsupport@oup.com?subject=VST%201.5%20Login%20Issue&body=Your%20full%20name%3A%0A%0AAny%20access%20codes%20you%20have%20registered%3A%0A%0A\",\"target\":\"_blank\"},\"children\":[{\"type\":\"text\",\"value\":\"eltsupport@oup.com\"}]},{\"type\":\"text\",\"value\":\"\\nfor\\nhelp. Please confirm your name, email address and any access codes you\\nhave registered in your message.\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"h2\",\"properties\":{\"id\":\"my-access-code-doesnt-work\"},\"children\":[{\"type\":\"element\",\"tagName\":\"a\",\"properties\":{\"href\":\"#my-access-code-doesnt-work\",\"ariaHidden\":true,\"className\":[\"anchor\"]},\"children\":[{\"type\":\"element\",\"tagName\":\"svg\",\"properties\":{\"ariaHidden\":\"true\",\"height\":16,\"version\":\"1.1\",\"viewBox\":\"0 0 16 16\",\"width\":16},\"children\":[{\"type\":\"element\",\"tagName\":\"path\",\"properties\":{\"fillRule\":\"evenodd\",\"d\":\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"},\"children\":[]}]}]},{\"type\":\"text\",\"value\":\"My access code doesn't work\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Access codes are single-use. Each code is for a specific book.\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"ul\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"During registration, check that you have chosen the right type of\\naccount.\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"ul\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Student codes start with an \"},{\"type\":\"element\",\"tagName\":\"strong\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"S\"}]}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Teacher codes start with a \"},{\"type\":\"element\",\"tagName\":\"strong\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"T\"}]}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Administrator codes start with an \"},{\"type\":\"element\",\"tagName\":\"strong\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"A\"}]}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Check the numbers of the code to make sure you are entering them\\ncorrectly.\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Check that you do not already have access to the book on your\\naccount.\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Still having problems? Email Customer Support at \"},{\"type\":\"element\",\"tagName\":\"a\",\"properties\":{\"href\":\"mailto:eltsupport@oup.com?subject=VST%201.5%20Login%20Issue&body=Your%20full%20name%3A%0A%0AAny%20access%20codes%20you%20have%20registered%3A%0A%0A\",\"target\":\"_blank\"},\"children\":[{\"type\":\"text\",\"value\":\"eltsupport@oup.com\"}]},{\"type\":\"text\",\"value\":\"\\n,\\nincluding your full name and access code you are trying to use.\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"h2\",\"properties\":{\"id\":\"how-do-i-add-a-new-level\"},\"children\":[{\"type\":\"element\",\"tagName\":\"a\",\"properties\":{\"href\":\"#how-do-i-add-a-new-level\",\"ariaHidden\":true,\"className\":[\"anchor\"]},\"children\":[{\"type\":\"element\",\"tagName\":\"svg\",\"properties\":{\"ariaHidden\":\"true\",\"height\":16,\"version\":\"1.1\",\"viewBox\":\"0 0 16 16\",\"width\":16},\"children\":[{\"type\":\"element\",\"tagName\":\"path\",\"properties\":{\"fillRule\":\"evenodd\",\"d\":\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"},\"children\":[]}]}]},{\"type\":\"text\",\"value\":\"How do I add a new level?\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"You need an access code for each level you want to add.\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"To add a new level:\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"ol\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Sign in using your \"},{\"type\":\"element\",\"tagName\":\"em\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Oxford ID\"}]},{\"type\":\"text\",\"value\":\" and password.\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Choose \"},{\"type\":\"element\",\"tagName\":\"span\",\"properties\":{\"className\":[\"item-select\"]},\"children\":[{\"type\":\"text\",\"value\":\"Add a level\"}]},{\"type\":\"text\",\"value\":\".\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Enter your new access code. Choose \"},{\"type\":\"element\",\"tagName\":\"span\",\"properties\":{\"className\":[\"item-select\"]},\"children\":[{\"type\":\"text\",\"value\":\"Check code\"}]},{\"type\":\"text\",\"value\":\".\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Choose \"},{\"type\":\"element\",\"tagName\":\"span\",\"properties\":{\"className\":[\"item-select\"]},\"children\":[{\"type\":\"text\",\"value\":\"Add\"}]},{\"type\":\"text\",\"value\":\".\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"h2\",\"properties\":{\"id\":\"do-i-have-to-join-a-class\"},\"children\":[{\"type\":\"element\",\"tagName\":\"a\",\"properties\":{\"href\":\"#do-i-have-to-join-a-class\",\"ariaHidden\":true,\"className\":[\"anchor\"]},\"children\":[{\"type\":\"element\",\"tagName\":\"svg\",\"properties\":{\"ariaHidden\":\"true\",\"height\":16,\"version\":\"1.1\",\"viewBox\":\"0 0 16 16\",\"width\":16},\"children\":[{\"type\":\"element\",\"tagName\":\"path\",\"properties\":{\"fillRule\":\"evenodd\",\"d\":\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"},\"children\":[]}]}]},{\"type\":\"text\",\"value\":\"Do I have to join a class?\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"No. You can use your Online Practice without joining a class.\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"h2\",\"properties\":{\"id\":\"how-do-i-join-a-class\"},\"children\":[{\"type\":\"element\",\"tagName\":\"a\",\"properties\":{\"href\":\"#how-do-i-join-a-class\",\"ariaHidden\":true,\"className\":[\"anchor\"]},\"children\":[{\"type\":\"element\",\"tagName\":\"svg\",\"properties\":{\"ariaHidden\":\"true\",\"height\":16,\"version\":\"1.1\",\"viewBox\":\"0 0 16 16\",\"width\":16},\"children\":[{\"type\":\"element\",\"tagName\":\"path\",\"properties\":{\"fillRule\":\"evenodd\",\"d\":\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"},\"children\":[]}]}]},{\"type\":\"text\",\"value\":\"How do I join a class?\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"You need a Class ID Code to join a class. Ask your teacher for the Class\\nID Code you need to use.\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"To join a class:\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"ol\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Sign in using your \"},{\"type\":\"element\",\"tagName\":\"em\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Oxford ID\"}]},{\"type\":\"text\",\"value\":\" username and password.\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Choose \"},{\"type\":\"element\",\"tagName\":\"span\",\"properties\":{\"className\":[\"item-select\"]},\"children\":[{\"type\":\"text\",\"value\":\"Join a class\"}]},{\"type\":\"text\",\"value\":\" under the title of your book.\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Type the Class ID Code given to you by your teacher.\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Note: You only need to enter the numbers of your code.\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Choose \"},{\"type\":\"element\",\"tagName\":\"span\",\"properties\":{\"className\":[\"item-select\"]},\"children\":[{\"type\":\"text\",\"value\":\"Check code\"}]},{\"type\":\"text\",\"value\":\".\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Check the teacher and class name.\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Choose \"},{\"type\":\"element\",\"tagName\":\"span\",\"properties\":{\"className\":[\"item-select\"]},\"children\":[{\"type\":\"text\",\"value\":\"Join class\"}]},{\"type\":\"text\",\"value\":\" to join the class.\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"h2\",\"properties\":{\"id\":\"how-do-i-change-my-class\"},\"children\":[{\"type\":\"element\",\"tagName\":\"a\",\"properties\":{\"href\":\"#how-do-i-change-my-class\",\"ariaHidden\":true,\"className\":[\"anchor\"]},\"children\":[{\"type\":\"element\",\"tagName\":\"svg\",\"properties\":{\"ariaHidden\":\"true\",\"height\":16,\"version\":\"1.1\",\"viewBox\":\"0 0 16 16\",\"width\":16},\"children\":[{\"type\":\"element\",\"tagName\":\"path\",\"properties\":{\"fillRule\":\"evenodd\",\"d\":\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"},\"children\":[]}]}]},{\"type\":\"text\",\"value\":\"How do I change my class?\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"To move to a different class:\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"ol\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Choose \"},{\"type\":\"element\",\"tagName\":\"span\",\"properties\":{\"className\":[\"item-select\"]},\"children\":[{\"type\":\"text\",\"value\":\"Class settings\"}]},{\"type\":\"text\",\"value\":\" under your book.\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Choose \"},{\"type\":\"element\",\"tagName\":\"span\",\"properties\":{\"className\":[\"item-select\"]},\"children\":[{\"type\":\"text\",\"value\":\"Change class\"}]},{\"type\":\"text\",\"value\":\".\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Type the new Class ID Code given to you by your teacher.\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Note: You only need to enter the numbers of your code.\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Choose \"},{\"type\":\"element\",\"tagName\":\"span\",\"properties\":{\"className\":[\"item-select\"]},\"children\":[{\"type\":\"text\",\"value\":\"Check code\"}]},{\"type\":\"text\",\"value\":\".\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Check the new teacher and class name.\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Choose \"},{\"type\":\"element\",\"tagName\":\"span\",\"properties\":{\"className\":[\"item-select\"]},\"children\":[{\"type\":\"text\",\"value\":\"Change class\"}]},{\"type\":\"text\",\"value\":\" to join the class.\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"h2\",\"properties\":{\"id\":\"why-cant-i-add-my-level\"},\"children\":[{\"type\":\"element\",\"tagName\":\"a\",\"properties\":{\"href\":\"#why-cant-i-add-my-level\",\"ariaHidden\":true,\"className\":[\"anchor\"]},\"children\":[{\"type\":\"element\",\"tagName\":\"svg\",\"properties\":{\"ariaHidden\":\"true\",\"height\":16,\"version\":\"1.1\",\"viewBox\":\"0 0 16 16\",\"width\":16},\"children\":[{\"type\":\"element\",\"tagName\":\"path\",\"properties\":{\"fillRule\":\"evenodd\",\"d\":\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"},\"children\":[]}]}]},{\"type\":\"text\",\"value\":\"Why can't I add my level?\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"If you see \"},{\"type\":\"element\",\"tagName\":\"span\",\"properties\":{\"className\":[\"item-select\"]},\"children\":[{\"type\":\"text\",\"value\":\"Coming soon\"}]},{\"type\":\"text\",\"value\":\", Online Practice for your book is not available\\nyet. Keep your access code safe. You will be able to register or add the\\nbook to your account as soon as the Online Practice is ready.\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"h2\",\"properties\":{\"id\":\"why-cant-i-access-all-of-the-units-for-my-level\"},\"children\":[{\"type\":\"element\",\"tagName\":\"a\",\"properties\":{\"href\":\"#why-cant-i-access-all-of-the-units-for-my-level\",\"ariaHidden\":true,\"className\":[\"anchor\"]},\"children\":[{\"type\":\"element\",\"tagName\":\"svg\",\"properties\":{\"ariaHidden\":\"true\",\"height\":16,\"version\":\"1.1\",\"viewBox\":\"0 0 16 16\",\"width\":16},\"children\":[{\"type\":\"element\",\"tagName\":\"path\",\"properties\":{\"fillRule\":\"evenodd\",\"d\":\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"},\"children\":[]}]}]},{\"type\":\"text\",\"value\":\"Why can't I access all of the units for my level?\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Your teacher might have locked some units for you to use later. Please\\nspeak to your teacher.\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"h2\",\"properties\":{\"id\":\"i-teach-at-a-school-or-institution-do-we-need-an-administrator-account\"},\"children\":[{\"type\":\"element\",\"tagName\":\"a\",\"properties\":{\"href\":\"#i-teach-at-a-school-or-institution-do-we-need-an-administrator-account\",\"ariaHidden\":true,\"className\":[\"anchor\"]},\"children\":[{\"type\":\"element\",\"tagName\":\"svg\",\"properties\":{\"ariaHidden\":\"true\",\"height\":16,\"version\":\"1.1\",\"viewBox\":\"0 0 16 16\",\"width\":16},\"children\":[{\"type\":\"element\",\"tagName\":\"path\",\"properties\":{\"fillRule\":\"evenodd\",\"d\":\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"},\"children\":[]}]}]},{\"type\":\"text\",\"value\":\"I teach at a school or institution. Do we need an Administrator account?\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Not all schools will need an Administrator account. This type of account\\nallows an administrator to monitor classes and view students' progress.\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"A school would only need an administrator account if:\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"ul\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"There are a large number of teachers or classes using the Online\\nPractice\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"There is a need to monitor the classes on one account\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]}],\"data\":{\"quirksMode\":false}},\"headings\":[{\"depth\":2,\"value\":\"I have forgotten my password\"},{\"depth\":2,\"value\":\"I have forgotten my username\"},{\"depth\":2,\"value\":\"My Oxford ID has been locked, how do I sign in?\"},{\"depth\":2,\"value\":\"My access code doesn't work\"},{\"depth\":2,\"value\":\"How do I add a new level?\"},{\"depth\":2,\"value\":\"Do I have to join a class?\"},{\"depth\":2,\"value\":\"How do I join a class?\"},{\"depth\":2,\"value\":\"How do I change my class?\"},{\"depth\":2,\"value\":\"Why can't I add my level?\"},{\"depth\":2,\"value\":\"Why can't I access all of the units for my level?\"},{\"depth\":2,\"value\":\"I teach at a school or institution. Do we need an Administrator account?\"}],\"frontmatter\":{\"date\":\"March 02, 2018\",\"title\":\"Troubleshooting and FAQs\",\"icon\":\"faqs\"},\"fields\":{\"langKey\":\"en\"}}},\"pathContext\":{\"path\":\"/\",\"langKey\":\"en\"}}\n\n/***/ })\n\n});\n\n\n// WEBPACK FOOTER //\n// path---index-40c930161a1befbe8444.js","module.exports = {\"data\":{\"site\":{\"siteMetadata\":{\"title\":\"Online Practice\",\"languages\":{\"langs\":[{\"slug\":\"ar\",\"title\":\"العربية\"},{\"slug\":\"zh-Hans\",\"title\":\"简体中文\"},{\"slug\":\"zh-Hant\",\"title\":\"正體中文\"},{\"slug\":\"hr\",\"title\":\"Hrvatski\"},{\"slug\":\"cs\",\"title\":\"česky\"},{\"slug\":\"en\",\"title\":\"English\"},{\"slug\":\"fr\",\"title\":\"Français\"},{\"slug\":\"de\",\"title\":\"Deutsch\"},{\"slug\":\"hu\",\"title\":\"Magyar\"},{\"slug\":\"id\",\"title\":\"Bahasa Indonesia\"},{\"slug\":\"it\",\"title\":\"Italiano\"},{\"slug\":\"ja\",\"title\":\"日本語\"},{\"slug\":\"ko\",\"title\":\"한국어\"},{\"slug\":\"pl\",\"title\":\"Polski\"},{\"slug\":\"pt-BR\",\"title\":\"Português (BR)\"},{\"slug\":\"ru\",\"title\":\"русский\"},{\"slug\":\"sk\",\"title\":\"Slovenčina\"},{\"slug\":\"sl\",\"title\":\"Slovenščina\"},{\"slug\":\"es\",\"title\":\"Español (España)\"},{\"slug\":\"es-419\",\"title\":\"Español (América Latina)\"},{\"slug\":\"th\",\"title\":\"ภาษาไทย\"},{\"slug\":\"tr\",\"title\":\"Türkçe\"},{\"slug\":\"vi\",\"title\":\"Tiếng Việt\"}]},\"storageKeys\":{\"language\":\"langKey\"}}},\"allMarkdownRemark\":{\"edges\":[{\"node\":{\"fields\":{\"langKey\":\"en\",\"slug\":\"/\"},\"frontmatter\":{\"title\":\"Troubleshooting and FAQs\",\"shortTitle\":\"FAQs\",\"order\":1}}},{\"node\":{\"fields\":{\"langKey\":\"en\",\"slug\":\"/students/\"},\"frontmatter\":{\"title\":\"Help for students\",\"shortTitle\":\"Students\",\"order\":2}}},{\"node\":{\"fields\":{\"langKey\":\"en\",\"slug\":\"/administrators/\"},\"frontmatter\":{\"title\":\"Help for administrators\",\"shortTitle\":\"Administrators\",\"order\":3}}},{\"node\":{\"fields\":{\"langKey\":\"en\",\"slug\":\"/teachers/\"},\"frontmatter\":{\"title\":\"Help for teachers\",\"shortTitle\":\"Teachers\",\"order\":3}}},{\"node\":{\"fields\":{\"langKey\":\"en\",\"slug\":\"/videos/\"},\"frontmatter\":{\"title\":\"Video guides\",\"shortTitle\":\"Videos\",\"order\":5}}},{\"node\":{\"fields\":{\"langKey\":\"en\",\"slug\":\"/requirements/\"},\"frontmatter\":{\"title\":\"System requirements\",\"shortTitle\":\"Requirements\",\"order\":6}}},{\"node\":{\"fields\":{\"langKey\":\"en\",\"slug\":\"/contact/\"},\"frontmatter\":{\"title\":\"Contact us\",\"shortTitle\":\"Contact us\",\"order\":7}}}]},\"markdownRemark\":{\"html\":\"<h2 id=\\\"i-have-forgotten-my-password\\\"><a href=\\\"#i-have-forgotten-my-password\\\" aria-hidden=\\\"true\\\" class=\\\"anchor\\\"><svg aria-hidden=\\\"true\\\" height=\\\"16\\\" version=\\\"1.1\\\" viewBox=\\\"0 0 16 16\\\" width=\\\"16\\\"><path fill-rule=\\\"evenodd\\\" d=\\\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\\\"></path></svg></a>I have forgotten my password</h2>\\n<p>To change your password:</p>\\n<ol>\\n<li>\\n<p>Choose <span class=\\\"item-select\\\">Forgotten your password?</span> under the <span class=\\\"item-select\\\">Sign in</span> box.</p>\\n</li>\\n<li>\\n<p>Type your <em>Oxford ID</em> username.</p>\\n</li>\\n<li>\\n<p>Choose <span class=\\\"item-select\\\">Continue</span>.</p>\\n</li>\\n<li>\\n<p>Check your email inbox for a password reset email.</p>\\n</li>\\n<li>\\n<p>Use the link in the email within 24 hours to change your password\\nand sign in.</p>\\n</li>\\n</ol>\\n<p>If you can't see the forgotten password email in your inbox, check your\\njunk or spam folder too.</p>\\n<h2 id=\\\"i-have-forgotten-my-username\\\"><a href=\\\"#i-have-forgotten-my-username\\\" aria-hidden=\\\"true\\\" class=\\\"anchor\\\"><svg aria-hidden=\\\"true\\\" height=\\\"16\\\" version=\\\"1.1\\\" viewBox=\\\"0 0 16 16\\\" width=\\\"16\\\"><path fill-rule=\\\"evenodd\\\" d=\\\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\\\"></path></svg></a>I have forgotten my username</h2>\\n<p>Your <em>Oxford ID</em> username is usually your email address.</p>\\n<p>If you cannot remember your username, speak to your teacher or email\\nCustomer Support at <a href=\\\"mailto:eltsupport@oup.com?subject=VST%201.5%20Login%20Issue&body=Your%20full%20name%3A%0A%0AAny%20access%20codes%20you%20have%20registered%3A%0A%0A\\\" target=\\\"_blank\\\">eltsupport@oup.com</a>\\n, including your full name and\\nany access codes you have registered.</p>\\n<h2 id=\\\"my-oxford-id-has-been-locked-how-do-i-sign-in\\\"><a href=\\\"#my-oxford-id-has-been-locked-how-do-i-sign-in\\\" aria-hidden=\\\"true\\\" class=\\\"anchor\\\"><svg aria-hidden=\\\"true\\\" height=\\\"16\\\" version=\\\"1.1\\\" viewBox=\\\"0 0 16 16\\\" width=\\\"16\\\"><path fill-rule=\\\"evenodd\\\" d=\\\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\\\"></path></svg></a>My Oxford ID has been locked, how do I sign in?</h2>\\n<p>If you see a message that your account has been locked, choose <span class=\\\"item-select\\\">Change password</span>. An email will be sent to you with instructions to set a new\\npassword.</p>\\n<p>If you cannot access your email account to change your password, speak\\nto your teacher or contact Customer Support at <a href=\\\"mailto:eltsupport@oup.com?subject=VST%201.5%20Login%20Issue&body=Your%20full%20name%3A%0A%0AAny%20access%20codes%20you%20have%20registered%3A%0A%0A\\\" target=\\\"_blank\\\">eltsupport@oup.com</a>\\nfor\\nhelp. Please confirm your name, email address and any access codes you\\nhave registered in your message.</p>\\n<h2 id=\\\"my-access-code-doesnt-work\\\"><a href=\\\"#my-access-code-doesnt-work\\\" aria-hidden=\\\"true\\\" class=\\\"anchor\\\"><svg aria-hidden=\\\"true\\\" height=\\\"16\\\" version=\\\"1.1\\\" viewBox=\\\"0 0 16 16\\\" width=\\\"16\\\"><path fill-rule=\\\"evenodd\\\" d=\\\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\\\"></path></svg></a>My access code doesn't work</h2>\\n<p>Access codes are single-use. Each code is for a specific book.</p>\\n<ul>\\n<li>\\n<p>During registration, check that you have chosen the right type of\\naccount.</p>\\n<ul>\\n<li>\\n<p>Student codes start with an <strong>S</strong></p>\\n</li>\\n<li>\\n<p>Teacher codes start with a <strong>T</strong></p>\\n</li>\\n<li>\\n<p>Administrator codes start with an <strong>A</strong></p>\\n</li>\\n</ul>\\n</li>\\n<li>\\n<p>Check the numbers of the code to make sure you are entering them\\ncorrectly.</p>\\n</li>\\n<li>\\n<p>Check that you do not already have access to the book on your\\naccount.</p>\\n</li>\\n</ul>\\n<p>Still having problems? Email Customer Support at <a href=\\\"mailto:eltsupport@oup.com?subject=VST%201.5%20Login%20Issue&body=Your%20full%20name%3A%0A%0AAny%20access%20codes%20you%20have%20registered%3A%0A%0A\\\" target=\\\"_blank\\\">eltsupport@oup.com</a>\\n,\\nincluding your full name and access code you are trying to use.</p>\\n<h2 id=\\\"how-do-i-add-a-new-level\\\"><a href=\\\"#how-do-i-add-a-new-level\\\" aria-hidden=\\\"true\\\" class=\\\"anchor\\\"><svg aria-hidden=\\\"true\\\" height=\\\"16\\\" version=\\\"1.1\\\" viewBox=\\\"0 0 16 16\\\" width=\\\"16\\\"><path fill-rule=\\\"evenodd\\\" d=\\\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\\\"></path></svg></a>How do I add a new level?</h2>\\n<p>You need an access code for each level you want to add.</p>\\n<p>To add a new level:</p>\\n<ol>\\n<li>\\n<p>Sign in using your <em>Oxford ID</em> and password.</p>\\n</li>\\n<li>\\n<p>Choose <span class=\\\"item-select\\\">Add a level</span>.</p>\\n</li>\\n<li>\\n<p>Enter your new access code. Choose <span class=\\\"item-select\\\">Check code</span>.</p>\\n</li>\\n<li>\\n<p>Choose <span class=\\\"item-select\\\">Add</span>.</p>\\n</li>\\n</ol>\\n<h2 id=\\\"do-i-have-to-join-a-class\\\"><a href=\\\"#do-i-have-to-join-a-class\\\" aria-hidden=\\\"true\\\" class=\\\"anchor\\\"><svg aria-hidden=\\\"true\\\" height=\\\"16\\\" version=\\\"1.1\\\" viewBox=\\\"0 0 16 16\\\" width=\\\"16\\\"><path fill-rule=\\\"evenodd\\\" d=\\\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\\\"></path></svg></a>Do I have to join a class?</h2>\\n<p>No. You can use your Online Practice without joining a class.</p>\\n<h2 id=\\\"how-do-i-join-a-class\\\"><a href=\\\"#how-do-i-join-a-class\\\" aria-hidden=\\\"true\\\" class=\\\"anchor\\\"><svg aria-hidden=\\\"true\\\" height=\\\"16\\\" version=\\\"1.1\\\" viewBox=\\\"0 0 16 16\\\" width=\\\"16\\\"><path fill-rule=\\\"evenodd\\\" d=\\\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\\\"></path></svg></a>How do I join a class?</h2>\\n<p>You need a Class ID Code to join a class. Ask your teacher for the Class\\nID Code you need to use.</p>\\n<p>To join a class:</p>\\n<ol>\\n<li>\\n<p>Sign in using your <em>Oxford ID</em> username and password.</p>\\n</li>\\n<li>\\n<p>Choose <span class=\\\"item-select\\\">Join a class</span> under the title of your book.</p>\\n</li>\\n<li>\\n<p>Type the Class ID Code given to you by your teacher.</p>\\n<p>Note: You only need to enter the numbers of your code.</p>\\n</li>\\n<li>\\n<p>Choose <span class=\\\"item-select\\\">Check code</span>.</p>\\n</li>\\n<li>\\n<p>Check the teacher and class name.</p>\\n</li>\\n<li>\\n<p>Choose <span class=\\\"item-select\\\">Join class</span> to join the class.</p>\\n</li>\\n</ol>\\n<h2 id=\\\"how-do-i-change-my-class\\\"><a href=\\\"#how-do-i-change-my-class\\\" aria-hidden=\\\"true\\\" class=\\\"anchor\\\"><svg aria-hidden=\\\"true\\\" height=\\\"16\\\" version=\\\"1.1\\\" viewBox=\\\"0 0 16 16\\\" width=\\\"16\\\"><path fill-rule=\\\"evenodd\\\" d=\\\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\\\"></path></svg></a>How do I change my class?</h2>\\n<p>To move to a different class:</p>\\n<ol>\\n<li>\\n<p>Choose <span class=\\\"item-select\\\">Class settings</span> under your book.</p>\\n</li>\\n<li>\\n<p>Choose <span class=\\\"item-select\\\">Change class</span>.</p>\\n</li>\\n<li>\\n<p>Type the new Class ID Code given to you by your teacher.</p>\\n<p>Note: You only need to enter the numbers of your code.</p>\\n</li>\\n<li>\\n<p>Choose <span class=\\\"item-select\\\">Check code</span>.</p>\\n</li>\\n<li>\\n<p>Check the new teacher and class name.</p>\\n</li>\\n<li>\\n<p>Choose <span class=\\\"item-select\\\">Change class</span> to join the class.</p>\\n</li>\\n</ol>\\n<h2 id=\\\"why-cant-i-add-my-level\\\"><a href=\\\"#why-cant-i-add-my-level\\\" aria-hidden=\\\"true\\\" class=\\\"anchor\\\"><svg aria-hidden=\\\"true\\\" height=\\\"16\\\" version=\\\"1.1\\\" viewBox=\\\"0 0 16 16\\\" width=\\\"16\\\"><path fill-rule=\\\"evenodd\\\" d=\\\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\\\"></path></svg></a>Why can't I add my level?</h2>\\n<p>If you see <span class=\\\"item-select\\\">Coming soon</span>, Online Practice for your book is not available\\nyet. Keep your access code safe. You will be able to register or add the\\nbook to your account as soon as the Online Practice is ready.</p>\\n<h2 id=\\\"why-cant-i-access-all-of-the-units-for-my-level\\\"><a href=\\\"#why-cant-i-access-all-of-the-units-for-my-level\\\" aria-hidden=\\\"true\\\" class=\\\"anchor\\\"><svg aria-hidden=\\\"true\\\" height=\\\"16\\\" version=\\\"1.1\\\" viewBox=\\\"0 0 16 16\\\" width=\\\"16\\\"><path fill-rule=\\\"evenodd\\\" d=\\\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\\\"></path></svg></a>Why can't I access all of the units for my level?</h2>\\n<p>Your teacher might have locked some units for you to use later. Please\\nspeak to your teacher.</p>\\n<h2 id=\\\"i-teach-at-a-school-or-institution-do-we-need-an-administrator-account\\\"><a href=\\\"#i-teach-at-a-school-or-institution-do-we-need-an-administrator-account\\\" aria-hidden=\\\"true\\\" class=\\\"anchor\\\"><svg aria-hidden=\\\"true\\\" height=\\\"16\\\" version=\\\"1.1\\\" viewBox=\\\"0 0 16 16\\\" width=\\\"16\\\"><path fill-rule=\\\"evenodd\\\" d=\\\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\\\"></path></svg></a>I teach at a school or institution. Do we need an Administrator account?</h2>\\n<p>Not all schools will need an Administrator account. This type of account\\nallows an administrator to monitor classes and view students' progress.</p>\\n<p>A school would only need an administrator account if:</p>\\n<ul>\\n<li>\\n<p>There are a large number of teachers or classes using the Online\\nPractice</p>\\n</li>\\n<li>\\n<p>There is a need to monitor the classes on one account</p>\\n</li>\\n</ul>\",\"htmlAst\":{\"type\":\"root\",\"children\":[{\"type\":\"element\",\"tagName\":\"h2\",\"properties\":{\"id\":\"i-have-forgotten-my-password\"},\"children\":[{\"type\":\"element\",\"tagName\":\"a\",\"properties\":{\"href\":\"#i-have-forgotten-my-password\",\"ariaHidden\":true,\"className\":[\"anchor\"]},\"children\":[{\"type\":\"element\",\"tagName\":\"svg\",\"properties\":{\"ariaHidden\":\"true\",\"height\":16,\"version\":\"1.1\",\"viewBox\":\"0 0 16 16\",\"width\":16},\"children\":[{\"type\":\"element\",\"tagName\":\"path\",\"properties\":{\"fillRule\":\"evenodd\",\"d\":\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"},\"children\":[]}]}]},{\"type\":\"text\",\"value\":\"I have forgotten my password\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"To change your password:\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"ol\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Choose 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username.\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Choose \"},{\"type\":\"element\",\"tagName\":\"span\",\"properties\":{\"className\":[\"item-select\"]},\"children\":[{\"type\":\"text\",\"value\":\"Continue\"}]},{\"type\":\"text\",\"value\":\".\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Check your email inbox for a password reset 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too.\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"h2\",\"properties\":{\"id\":\"i-have-forgotten-my-username\"},\"children\":[{\"type\":\"element\",\"tagName\":\"a\",\"properties\":{\"href\":\"#i-have-forgotten-my-username\",\"ariaHidden\":true,\"className\":[\"anchor\"]},\"children\":[{\"type\":\"element\",\"tagName\":\"svg\",\"properties\":{\"ariaHidden\":\"true\",\"height\":16,\"version\":\"1.1\",\"viewBox\":\"0 0 16 16\",\"width\":16},\"children\":[{\"type\":\"element\",\"tagName\":\"path\",\"properties\":{\"fillRule\":\"evenodd\",\"d\":\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"},\"children\":[]}]}]},{\"type\":\"text\",\"value\":\"I have forgotten my 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6z\"},\"children\":[]}]}]},{\"type\":\"text\",\"value\":\"My Oxford ID has been locked, how do I sign in?\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"If you see a message that your account has been locked, choose \"},{\"type\":\"element\",\"tagName\":\"span\",\"properties\":{\"className\":[\"item-select\"]},\"children\":[{\"type\":\"text\",\"value\":\"Change password\"}]},{\"type\":\"text\",\"value\":\". An email will be sent to you with instructions to set a new\\npassword.\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"If you cannot access your email account to change your password, speak\\nto your teacher or contact Customer Support at \"},{\"type\":\"element\",\"tagName\":\"a\",\"properties\":{\"href\":\"mailto:eltsupport@oup.com?subject=VST%201.5%20Login%20Issue&body=Your%20full%20name%3A%0A%0AAny%20access%20codes%20you%20have%20registered%3A%0A%0A\",\"target\":\"_blank\"},\"children\":[{\"type\":\"text\",\"value\":\"eltsupport@oup.com\"}]},{\"type\":\"text\",\"value\":\"\\nfor\\nhelp. Please confirm your name, email address and any access codes you\\nhave registered in your message.\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"h2\",\"properties\":{\"id\":\"my-access-code-doesnt-work\"},\"children\":[{\"type\":\"element\",\"tagName\":\"a\",\"properties\":{\"href\":\"#my-access-code-doesnt-work\",\"ariaHidden\":true,\"className\":[\"anchor\"]},\"children\":[{\"type\":\"element\",\"tagName\":\"svg\",\"properties\":{\"ariaHidden\":\"true\",\"height\":16,\"version\":\"1.1\",\"viewBox\":\"0 0 16 16\",\"width\":16},\"children\":[{\"type\":\"element\",\"tagName\":\"path\",\"properties\":{\"fillRule\":\"evenodd\",\"d\":\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"},\"children\":[]}]}]},{\"type\":\"text\",\"value\":\"My access code doesn't work\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Access codes are single-use. Each code is for a specific book.\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"ul\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"During registration, check that you have chosen the right type of\\naccount.\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"ul\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Student codes start with an \"},{\"type\":\"element\",\"tagName\":\"strong\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"S\"}]}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Teacher codes start with a \"},{\"type\":\"element\",\"tagName\":\"strong\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"T\"}]}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Administrator codes start with an \"},{\"type\":\"element\",\"tagName\":\"strong\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"A\"}]}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Check the numbers of the code to make sure you are entering them\\ncorrectly.\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Check that you do not already have access to the book on your\\naccount.\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Still having problems? Email Customer Support at \"},{\"type\":\"element\",\"tagName\":\"a\",\"properties\":{\"href\":\"mailto:eltsupport@oup.com?subject=VST%201.5%20Login%20Issue&body=Your%20full%20name%3A%0A%0AAny%20access%20codes%20you%20have%20registered%3A%0A%0A\",\"target\":\"_blank\"},\"children\":[{\"type\":\"text\",\"value\":\"eltsupport@oup.com\"}]},{\"type\":\"text\",\"value\":\"\\n,\\nincluding your full name and access code you are trying to use.\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"h2\",\"properties\":{\"id\":\"how-do-i-add-a-new-level\"},\"children\":[{\"type\":\"element\",\"tagName\":\"a\",\"properties\":{\"href\":\"#how-do-i-add-a-new-level\",\"ariaHidden\":true,\"className\":[\"anchor\"]},\"children\":[{\"type\":\"element\",\"tagName\":\"svg\",\"properties\":{\"ariaHidden\":\"true\",\"height\":16,\"version\":\"1.1\",\"viewBox\":\"0 0 16 16\",\"width\":16},\"children\":[{\"type\":\"element\",\"tagName\":\"path\",\"properties\":{\"fillRule\":\"evenodd\",\"d\":\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"},\"children\":[]}]}]},{\"type\":\"text\",\"value\":\"How do I add a new level?\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"You need an access code for each level you want to add.\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"To add a new level:\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"ol\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Sign in using your \"},{\"type\":\"element\",\"tagName\":\"em\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Oxford ID\"}]},{\"type\":\"text\",\"value\":\" and password.\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Choose \"},{\"type\":\"element\",\"tagName\":\"span\",\"properties\":{\"className\":[\"item-select\"]},\"children\":[{\"type\":\"text\",\"value\":\"Add a level\"}]},{\"type\":\"text\",\"value\":\".\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Enter your new access code. Choose \"},{\"type\":\"element\",\"tagName\":\"span\",\"properties\":{\"className\":[\"item-select\"]},\"children\":[{\"type\":\"text\",\"value\":\"Check code\"}]},{\"type\":\"text\",\"value\":\".\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Choose \"},{\"type\":\"element\",\"tagName\":\"span\",\"properties\":{\"className\":[\"item-select\"]},\"children\":[{\"type\":\"text\",\"value\":\"Add\"}]},{\"type\":\"text\",\"value\":\".\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"h2\",\"properties\":{\"id\":\"do-i-have-to-join-a-class\"},\"children\":[{\"type\":\"element\",\"tagName\":\"a\",\"properties\":{\"href\":\"#do-i-have-to-join-a-class\",\"ariaHidden\":true,\"className\":[\"anchor\"]},\"children\":[{\"type\":\"element\",\"tagName\":\"svg\",\"properties\":{\"ariaHidden\":\"true\",\"height\":16,\"version\":\"1.1\",\"viewBox\":\"0 0 16 16\",\"width\":16},\"children\":[{\"type\":\"element\",\"tagName\":\"path\",\"properties\":{\"fillRule\":\"evenodd\",\"d\":\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"},\"children\":[]}]}]},{\"type\":\"text\",\"value\":\"Do I have to join a class?\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"No. You can use your Online Practice without joining a class.\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"h2\",\"properties\":{\"id\":\"how-do-i-join-a-class\"},\"children\":[{\"type\":\"element\",\"tagName\":\"a\",\"properties\":{\"href\":\"#how-do-i-join-a-class\",\"ariaHidden\":true,\"className\":[\"anchor\"]},\"children\":[{\"type\":\"element\",\"tagName\":\"svg\",\"properties\":{\"ariaHidden\":\"true\",\"height\":16,\"version\":\"1.1\",\"viewBox\":\"0 0 16 16\",\"width\":16},\"children\":[{\"type\":\"element\",\"tagName\":\"path\",\"properties\":{\"fillRule\":\"evenodd\",\"d\":\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"},\"children\":[]}]}]},{\"type\":\"text\",\"value\":\"How do I join a class?\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"You need a Class ID Code to join a class. Ask your teacher for the Class\\nID Code you need to use.\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"To join a class:\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"ol\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Sign in using your \"},{\"type\":\"element\",\"tagName\":\"em\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Oxford ID\"}]},{\"type\":\"text\",\"value\":\" username and password.\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Choose \"},{\"type\":\"element\",\"tagName\":\"span\",\"properties\":{\"className\":[\"item-select\"]},\"children\":[{\"type\":\"text\",\"value\":\"Join a class\"}]},{\"type\":\"text\",\"value\":\" under the title of your book.\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Type the Class ID Code given to you by your teacher.\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Note: You only need to enter the numbers of your code.\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Choose \"},{\"type\":\"element\",\"tagName\":\"span\",\"properties\":{\"className\":[\"item-select\"]},\"children\":[{\"type\":\"text\",\"value\":\"Check code\"}]},{\"type\":\"text\",\"value\":\".\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Check the teacher and class name.\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Choose \"},{\"type\":\"element\",\"tagName\":\"span\",\"properties\":{\"className\":[\"item-select\"]},\"children\":[{\"type\":\"text\",\"value\":\"Join class\"}]},{\"type\":\"text\",\"value\":\" to join the class.\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"h2\",\"properties\":{\"id\":\"how-do-i-change-my-class\"},\"children\":[{\"type\":\"element\",\"tagName\":\"a\",\"properties\":{\"href\":\"#how-do-i-change-my-class\",\"ariaHidden\":true,\"className\":[\"anchor\"]},\"children\":[{\"type\":\"element\",\"tagName\":\"svg\",\"properties\":{\"ariaHidden\":\"true\",\"height\":16,\"version\":\"1.1\",\"viewBox\":\"0 0 16 16\",\"width\":16},\"children\":[{\"type\":\"element\",\"tagName\":\"path\",\"properties\":{\"fillRule\":\"evenodd\",\"d\":\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"},\"children\":[]}]}]},{\"type\":\"text\",\"value\":\"How do I change my class?\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"To move to a different class:\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"ol\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Choose \"},{\"type\":\"element\",\"tagName\":\"span\",\"properties\":{\"className\":[\"item-select\"]},\"children\":[{\"type\":\"text\",\"value\":\"Class settings\"}]},{\"type\":\"text\",\"value\":\" under your book.\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Choose \"},{\"type\":\"element\",\"tagName\":\"span\",\"properties\":{\"className\":[\"item-select\"]},\"children\":[{\"type\":\"text\",\"value\":\"Change class\"}]},{\"type\":\"text\",\"value\":\".\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Type the new Class ID Code given to you by your teacher.\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Note: You only need to enter the numbers of your code.\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Choose \"},{\"type\":\"element\",\"tagName\":\"span\",\"properties\":{\"className\":[\"item-select\"]},\"children\":[{\"type\":\"text\",\"value\":\"Check code\"}]},{\"type\":\"text\",\"value\":\".\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Check the new teacher and class name.\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Choose \"},{\"type\":\"element\",\"tagName\":\"span\",\"properties\":{\"className\":[\"item-select\"]},\"children\":[{\"type\":\"text\",\"value\":\"Change class\"}]},{\"type\":\"text\",\"value\":\" to join the class.\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"h2\",\"properties\":{\"id\":\"why-cant-i-add-my-level\"},\"children\":[{\"type\":\"element\",\"tagName\":\"a\",\"properties\":{\"href\":\"#why-cant-i-add-my-level\",\"ariaHidden\":true,\"className\":[\"anchor\"]},\"children\":[{\"type\":\"element\",\"tagName\":\"svg\",\"properties\":{\"ariaHidden\":\"true\",\"height\":16,\"version\":\"1.1\",\"viewBox\":\"0 0 16 16\",\"width\":16},\"children\":[{\"type\":\"element\",\"tagName\":\"path\",\"properties\":{\"fillRule\":\"evenodd\",\"d\":\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"},\"children\":[]}]}]},{\"type\":\"text\",\"value\":\"Why can't I add my level?\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"If you see \"},{\"type\":\"element\",\"tagName\":\"span\",\"properties\":{\"className\":[\"item-select\"]},\"children\":[{\"type\":\"text\",\"value\":\"Coming soon\"}]},{\"type\":\"text\",\"value\":\", Online Practice for your book is not available\\nyet. Keep your access code safe. You will be able to register or add the\\nbook to your account as soon as the Online Practice is ready.\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"h2\",\"properties\":{\"id\":\"why-cant-i-access-all-of-the-units-for-my-level\"},\"children\":[{\"type\":\"element\",\"tagName\":\"a\",\"properties\":{\"href\":\"#why-cant-i-access-all-of-the-units-for-my-level\",\"ariaHidden\":true,\"className\":[\"anchor\"]},\"children\":[{\"type\":\"element\",\"tagName\":\"svg\",\"properties\":{\"ariaHidden\":\"true\",\"height\":16,\"version\":\"1.1\",\"viewBox\":\"0 0 16 16\",\"width\":16},\"children\":[{\"type\":\"element\",\"tagName\":\"path\",\"properties\":{\"fillRule\":\"evenodd\",\"d\":\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"},\"children\":[]}]}]},{\"type\":\"text\",\"value\":\"Why can't I access all of the units for my level?\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Your teacher might have locked some units for you to use later. Please\\nspeak to your teacher.\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"h2\",\"properties\":{\"id\":\"i-teach-at-a-school-or-institution-do-we-need-an-administrator-account\"},\"children\":[{\"type\":\"element\",\"tagName\":\"a\",\"properties\":{\"href\":\"#i-teach-at-a-school-or-institution-do-we-need-an-administrator-account\",\"ariaHidden\":true,\"className\":[\"anchor\"]},\"children\":[{\"type\":\"element\",\"tagName\":\"svg\",\"properties\":{\"ariaHidden\":\"true\",\"height\":16,\"version\":\"1.1\",\"viewBox\":\"0 0 16 16\",\"width\":16},\"children\":[{\"type\":\"element\",\"tagName\":\"path\",\"properties\":{\"fillRule\":\"evenodd\",\"d\":\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"},\"children\":[]}]}]},{\"type\":\"text\",\"value\":\"I teach at a school or institution. Do we need an Administrator account?\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"Not all schools will need an Administrator account. This type of account\\nallows an administrator to monitor classes and view students' progress.\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"A school would only need an administrator account if:\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"ul\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"There are a large number of teachers or classes using the Online\\nPractice\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"li\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"\\n\"},{\"type\":\"element\",\"tagName\":\"p\",\"properties\":{},\"children\":[{\"type\":\"text\",\"value\":\"There is a need to monitor the classes on one account\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]},{\"type\":\"text\",\"value\":\"\\n\"}]}],\"data\":{\"quirksMode\":false}},\"headings\":[{\"depth\":2,\"value\":\"I have forgotten my password\"},{\"depth\":2,\"value\":\"I have forgotten my username\"},{\"depth\":2,\"value\":\"My Oxford ID has been locked, how do I sign in?\"},{\"depth\":2,\"value\":\"My access code doesn't work\"},{\"depth\":2,\"value\":\"How do I add a new level?\"},{\"depth\":2,\"value\":\"Do I have to join a class?\"},{\"depth\":2,\"value\":\"How do I join a class?\"},{\"depth\":2,\"value\":\"How do I change my class?\"},{\"depth\":2,\"value\":\"Why can't I add my level?\"},{\"depth\":2,\"value\":\"Why can't I access all of the units for my level?\"},{\"depth\":2,\"value\":\"I teach at a school or institution. Do we need an Administrator account?\"}],\"frontmatter\":{\"date\":\"March 02, 2018\",\"title\":\"Troubleshooting and FAQs\",\"icon\":\"faqs\"},\"fields\":{\"langKey\":\"en\"}}},\"pathContext\":{\"path\":\"/\",\"langKey\":\"en\"}}\n\n\n//////////////////\n// WEBPACK FOOTER\n// ./~/json-loader!./.cache/json/index.json\n// module id = 1177\n// module chunks = 142629428675168"],"sourceRoot":""}